FAQs

OneClinic offers an all in solution for all your telemedicine needs: Personalized telemedicine portal, integrated teleconsent, scheduling & payment, and a virtual business card. OneClinic also offers one click telemedicine, implying that the patients get direct links from providers for their telemedicine visits.

We are looking for:

• Family physicians
• Anti-aging specialists
• Dermatologists
• Behavioral healthcare providers
• Psychologists / Counsellors
• Nurse practitioners

Note: Our providers do not deal with surgical procedures or treat ailments that require hands on examination

Our patients set up the appointment through integrated scheduling, and then use the link sent by you before the appointment time to join the video call. They will also update their medical record (e.g. allergies, meds, history) and include photos if relevant. You will then communicate with patients via the video call to review their medical issues and provide a treatment plan. Physicians can prescribe medications when appropriate, and they can be sent to the patient’s self-selected pharmacy.

You review the patient's history that is the most important tool used in diagnosing. Most of the visits done through telemedicine are for chronic conditions e.g. hypertension, diabetes, high cholesterol etc. that do not necessarily require physical presence. If you feel that the televisit is not enough, you should advise your patient to see a provider in person. This decision is to be taken by both you and your patient.

No, OneClinic is not a malpractice provider. You will use your own malpractice insurance.

We know how much of a hassle it is to switch the EMR (Electronic Medical Record). Therefore, for ease of use, you use your own EMR to record the patient visit.

You get access to your personalized telemedicine portal, virtual business card, integrated payment and scheduling in just $49/month.

Use OneClinic to register yourself as a provider/assistant.

OneClinic is both HIPAA and HITECH compliant. We have a peer to peer encryption of the video call so that no one can eavesdrop and the user information remains safe.

OneClinic is a progressive web application, meaning that you can access the service via the web without having to download an app. The browsers that can be used to access it are: Google Chrome, Safari, Microsoft Edge, Mozilla Firefox, Opera and Internet Explorer.

You can send us an email to add or update your preferred method of payment.

You can send us an email to reset your username, and click on ‘Forgot Password’ in the login page to reset your password.

To update your contact information, log into the OneClinic portal and expand the menu bar at the top left. Click on ‘Profile’ and from there you can update your name, phone number, email address and notification preferences.

After getting the televisit invite, patients join a queue and are shown their number in the queue and estimated wait time. As soon as the provider gets free, he/she can accept a patient to join the televisit meeting and the remaining patients move up the queue.

Log into the OneClinic portal and expand the menu bar present at the top left. Click on ‘Share’ and then you can send the invite to patients by embedding the OneClinic widget on a website, copying the invite link to clipboard and manually sending it, sharing a QR code or sharing the link via text or email.

Yes, you can see the names and details of the patients waiting in the queue. You can also see the number of patients in the queue and the wait time.

Log into the OneClinic portal and expand the menu bar at the top left. Click on ‘Direct Link’ and generate a direct link for your patients.

Once the link has been sent to the patient, the patient accepts the terms and conditions after which you ‘Take the Patient’ and the patient ‘Joins the Room’. Next, you click on ‘Call’ to start the call.

You can contact the technical support team by clicking on the red icon found at the bottom right of your screen. A chat window will open and you can write your query there.

You can mute or unmute your mic during the call by clicking on the microphone icon. You can also turn off the video during the call by clicking on the video icon.

Yes, log into the OneClinic portal and expand the menu bar at the top left. Click on ‘Encounters’ to view the encounter history.

Yes, since telemedicine offers virtual care, you can meet with patients from all over the world virtually via OneClinic.

You can either send the prescription directly to the pharmacy of the patient’s choice or email it to the patient.

Go to https://www.amktechnologies.net/contact-us to submit a question to our team and we will get back to you within a few business days or sooner. You can also email us at info@amktechnologies.net or call us at +1 740 263 6090.

You will take the decision on your own regarding whether the visit can be conducted through telemedicine or not. You also take informed consent of the patients, implying that they are informed beforehand that sometimes they might need to see a provider in person even after the televisit.

Your earning will depend on factors such as number of hours scheduled, number of consultations performed etc.

The process is very simple, you simply have to click on the ‘Sign Up’ option and follow the procedure.

You will work independently and your patients will consult with you directly. You won’t work for OneClinic; OneClinic only provides a platform to you to grow your practice.

Yes, we do have video tutorials inside which you can access from your portal to help you use the portal. We also have a live technical support chat feature to answer your queries.